Refund policy
Thank you for shopping with DebonairJeweler. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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It must be returned in the original packaging, including any certificates of authenticity or branded boxes
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Proof of purchase (order confirmation or receipt) must be included
Custom, engraved, or personalized items are non-returnable unless defective or damaged upon arrival.
To initiate a return, please contact us at [your email address] with your order number and reason for return. Once approved, we will provide instructions on how to send your item back.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or credit card issuer.
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order separately.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will work with you to replace the item or issue a full refund, depending on the situation.
Contact Us
If you have any questions about our return and refund policy, feel free to contact our support team:
📞 Phone: []
DebonairJeweler reserves the right to refuse any return that does not meet the above conditions.