Shipping policy
1. Shipping Locations
We currently ship to:
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Domestic (within [Insert Country])
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Select international locations
If your country is not available at checkout, please contact us at [Insert Email] to inquire about custom shipping options.
2. Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays).
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Orders placed after 3 PM [Your Timezone] will be processed the next business day.
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You will receive a confirmation email once your order has shipped, including tracking information.
3. Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days (Domestic) | [Insert Cost or "Free over $XX"] |
| Express Shipping | 1–3 business days (Domestic) | [Insert Cost] |
| International Shipping | 7–21 business days | Calculated at checkout |
Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, carrier issues, holidays).
4. Shipping Charges
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Shipping costs are calculated at checkout based on your order weight, size, and destination.
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Free standard shipping may be available for domestic orders over [Insert Order Value].
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website or through your account on our site.
6. Customs, Duties & Taxes (International Orders)
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International shipments may be subject to import duties, taxes, and fees which are not included in the item price or shipping cost.
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These charges are the responsibility of the customer and are determined by your country’s customs policies.
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We are not responsible for delays caused by customs.
7. Order Issues
If your order is delayed, lost, or arrives damaged:
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Contact us at [Insert Email] within 7 days of the estimated delivery date.
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Include your order number, name, and photos if applicable.
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We’ll work with the carrier to resolve the issue promptly.
8. Incorrect Address
Please ensure that your shipping address is accurate and complete.
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We are not responsible for orders shipped to incorrectly provided addresses.
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If your package is returned to us due to an incorrect or undeliverable address, you will be responsible for any additional shipping fees.
9. Pre-Orders & Custom Items
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Pre-orders or made-to-order/custom jewelry may have extended processing times.
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Estimated shipping dates for these items will be clearly stated on the product page.